Shipment Fees
Shipping fees include NZ handling and packing fees as well as postage costs.
The shipping fees do not include any taxes or landing costs associated with your order once it reaches your country. Duties or Tax costs are the responsibility of the customer.
We do not advise using sharp implements to open your package when it arrives, all care should be taken to ensure contents are not damaged by the method used to open your package.
New Zealand Orders
Estimated Delivery Time New Zealand:
Within the North Island - Your package is estimated to arrive within 1-7 business days
South Island - Your package is estimated to arrive within 1-7 business days
Rural - please add up to 1-2 business days
Pricing is only available once you have logged in or created an account.
This will enable our automated ZONE estimation on shipping to your destination. Prior to this the website will show your order as FREE SHIPPING as the site is a New Zealand Based Site which offers FREE SHIPPING for orders of $100.00 and over.
RETURNS PLEASE SEE OUR - Terms and Conditions
International Orders
Our standard cost is NZD$15.99 for orders up to $80.00
Pricing is only available once you have logged in or created an account.
This will enable our automated ZONE estimation on shipping to your destination. Prior to this the website will show your order as FREE SHIPPING as the site is a New Zealand Based Site which offers FREE SHIPPING for orders of $100.00 and over only in N.Z. The website will presume that your order is a N.Z order until you have added your address in.
Packages are generally dispatched after the receipt of payment unless they are OUT OF STOCK at the time so please check the page to ensure that your product is IN STOCK prior to placing your order.
Delays in freight pickup may be unforeseen and can happen due to weather or strike action.
Orders are shipped via NEW ZEALAND POST INTERNATIONAL Economy MAIL and this option does NOT come with tracking.
Other Options are available : DHL - EMS are available-please contact us if you prefer these options.
FREE SHIPPING IS NOT AVAILABLE FOR INTERNATIONAL ORDERS unless otherwise stated on this page.
Q: MY ORDER IS OVER $240.00NZD - I WOULD LIKE ADDITIONAL INSURANCE IS THIS POSSIBLE?
You will see an increase in the shipping fee applied to your order for purchases of $240.00+. This is because Additional Insurance is 'auto-applied' for added protection.
This is one of our mandatory shipping rules.
Q: WILL ATHLETE-X REIMBURSE ME FOR ANY TAXES THAT ARE APPLIED ONCE MY PACKAGE REACHES MY COUNTRY?
A: Sorry this is the responsibility of the customer.
We urge you to find out what the limit for importations are to your country prior to ordering
We advise that you contact your countries customs department prior to placing your order to ensure you are familiar with any taxes that may be applied if your package is held in customs.
Estimated Delivery time - INTERNATIONAL MAIL OPTION
This varies depending on where your package is being sent to and the method of freight you select.
This is an economic way of having your goods sent.
The Target delivery time is 1-4 weeks for the International Mail Service (non tracked). Generally packages will arrive within 2 weeks. Covid-19 Delays- Please add up to 4 weeks to the expected delivery time worldwide.
Please note the term 'Business Days' applies to Monday - Friday
-All delivery times for the methods of freight selected excludes weekends and public holidays.
It also excludes any possible customs delays whilst in transit from New Zealand to you.
All delivery times for the methods of freight selected excludes weekends and public holidays.
It also excludes any possible customs delays whilst in transit from New Zealand to you.
DHL: Is no longer offered due to extremely high increased charges
Registered mail- If you would like this option please Contact Us
Undeliverable / Undelivered items
ALSO SEE -RETURNS PLEASE SEE OUR - TERMS AND CONDITIONS
PLEASE NOTE: We will not accept claims for packages undelivered which contained addresses provided by the customer which were either incorrect or incomplete. It is the sole responsibility of the customer to ensure the address is correct at the time the order is placed.
Returns: If an item is returned back to us due to an incorrect or incomplete address or if it was marked 'not claimed' resulting in it being sent back to us, we will provide a full refund for the item purchased. We will not provide a refund on the original freight charge. If a request is made to have the package forwarded to the correct address (or resent) - please be aware that any additional charges are the responsibility of customer.
Lost packages
International Packages:
Did you select Air International Mail (Non Tracked)?
This is an economical option however it does take longer 1-4 weeks after the date of shipment.
If your package has not been delivered after 4 weeks please let us know immediately.
What happens then?
STAGE1:
We will lodge an inquiry with NZ Post. They will issue an INQUIRY REFERENCE number which we will provide to you and they will then initiate correspondence to you via mail on a 1-2 week cycle of delivery.
By being able to receive their correspondence and replying to them immediately via email this confirms that you are able to receive mail at the address provided as your delivery address.
STAGE2:
When they have received your reply NZ Post investigators will then contact your local POSTAL SERVICE for further details, if your local POSTAL SERVICE is unable to confirm the delivery of your package to you NZ POST will write to us and request provide all paperwork with relation to your package in order to consider compensation.
STAGE3:
After consideration they will notify us and we will then initiate a refund.
IMPORTANT PLEASE CONTINUE:
If NZ POST does not receive a response from the customer to their correspondence they will not award any compensation on the grounds that mail is undeliverable at the provided delivery address. We therefore cannot provide a refund on the same basis.
Are we able to provide proof that your package has been dispatched?
Absolutely, we respect that our customers want to feel comfortable in knowing that their package has left our warehouse.
NEW ZEALAND INTERNATONAL POST
ALL packages which are sent via non - customer tracking (INTERNATIONAL AIR) are 'image scanned' in bulk at the time they received by THE NZ POST CENTRES.
The image has the INTERNATIONAL AIR LABEL as applied by NZ POST after it is accepted and entered into the NZ POST system as proof that it has been dispatched by us and is now with NZ POST.
These 'image scans' are filed into our archives and by request we are happy to provide customers with the 'image scan'
New Zealand Orders:
If your package has not been delivered after 7 working days of placing your order please notify us immediately.
Claims may be denied if you have not notified after this time.